Returns and Refunds Policy

Last updated: 20 September 2026

This policy applies to consumer orders placed with Carovalen for delivery in the United Kingdom. It does not limit your statutory rights.

1. Your right to cancel

For most goods bought online, you have 14 days after the day you or a person nominated by you receives the goods to tell us that you are cancelling. If one order is delivered in separate instalments, the period normally starts after the final item or instalment is received. You may also cancel before delivery.

Send a clear statement to support@carovalen.com, or write to our address below. You do not need to give a reason, use an account or obtain prior approval. Sending the notice before the deadline is sufficient.

You can use our optional cancellation form, or send any other clear statement.

2. Returning cancelled goods

After cancelling, return the goods within 14 days unless we agree to collect them. Send returns to:

AB Labels — Carovalen Returns
Afmijnstraat 25
1187 ZZ Amstelveen
The Netherlands

For a change-of-mind cancellation, you pay the direct return postage. As this is an international return, we recommend a tracked service and keeping proof of posting. We pay reasonable return costs where goods are faulty, damaged or incorrectly supplied.

3. Condition and handling

You may inspect and try on clothing as you would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Original packaging or tags help us process the return but are not universal conditions of your statutory cancellation or faulty-goods rights.

4. Refunds after cancellation

We refund the price paid and, when the whole order is cancelled, the least expensive standard outward delivery charge. We do not refund the additional cost of an express upgrade. We make the refund without undue delay and no later than 14 days after receiving the returned goods or earlier evidence that you sent them back. If we collect the goods, the period runs from your cancellation notice.

Refunds are made to the original payment method unless you expressly agree otherwise. We do not charge cancellation, refund, processing or restocking fees. Your bank may take additional time to display the credit after we issue it.

5. Exceptions

The statutory cancellation right may not apply to goods made to your specification or clearly personalised; sealed goods not suitable for return for health-protection or hygiene reasons once unsealed; or other categories excluded by law. We identify any applicable exception before purchase.

6. Faulty, damaged or incorrect goods

Your rights for goods that are faulty, damaged, not as described or not fit for purpose are separate from change-of-mind cancellation. UK consumers usually have a 30-day short-term right to reject faulty goods, followed where applicable by rights to repair or replacement and then a price reduction or final right to reject.

Contact us with the order number and a description of the problem. Photographs can help us assess transit damage but are not a universal condition of your rights. We cover reasonable return costs for faulty or incorrectly supplied goods. Refunds due after a valid rejection are issued without undue delay and normally within 14 days after we agree you are entitled to them.

7. Exchanges

We do not guarantee direct exchanges. The fastest route is normally to return the original item and place a new order. This does not affect your legal remedies.