Contact

Get in touch with Carovalen

Need help with an order, a return or finding the right fit? Send our team a message and we’ll help you with the next step.

Contact our team

Email us at support@carovalen.com or use the contact form below. For an existing order, please include your order number and the email address used at checkout so we can find it quickly.

Customer service hours

Monday to Friday, 9:00 am–5:00 pm UK time (GMT/BST), excluding public holidays. We aim to reply within one working day.

What can we help with?

• Order updates: Check Track Your Order or send us your order number if you need a hand.
• Returns and refunds: Read our Returns and Refunds Policy for the steps and send us your question if anything is unclear.
• Product questions: Ask us about sizing, fit, materials or a specific item before you order.

Send us a message

Use the form below and tell us how we can help. Our service hours do not shorten any legal deadlines or affect a cancellation notice sent in time.