What does Carovalen sell?
Carovalen is a fashion store. Browse our current collections for available styles. Product details and size options are shown on each product page.
Which sizes are available?
Available sizes are shown on each product page. Sizing can differ by style; consult our Size Guide or email support@carovalen.com before ordering if you need help.
How long does order processing take?
Order processing takes 1–3 working days, Monday to Friday. Orders placed after 4:00 pm UK time begin processing on the next working day.
How long does UK delivery take?
Estimated transit is 6–9 working days after dispatch. Together with processing, the total estimated delivery time is 7–12 working days. See our Shipping Policy.
How much does delivery cost?
Standard UK delivery is free with no minimum order value. Any optional faster service and its price are shown before payment.
Will I pay import charges on delivery?
No. The displayed price includes applicable UK VAT and any import VAT, customs duty and clearance charges for the offered delivery method. If a carrier requests a charge, contact us.
How do I track my order?
After dispatch, we email a tracking link or number. Allow up to 48 hours for the first carrier scan. See Track Your Order.
Can I return an item?
For most online purchases, you have 14 days after the day of delivery to notify us that you are cancelling and a further 14 days to return the goods. Separate rights apply to faulty or incorrect goods. See our Returns and Refunds Policy.
What is your warehouse address?
Warehouse address: Afmijnstraat 25, 1187 ZZ Amstelveen, The Netherlands. External logistics partners handle delivery.
How can I contact Carovalen?
Email support@carovalen.com, or use our contact form. We aim to reply within one working day.